Call. Message. Connect — Without Leaving the App.
Golden Monkey embeds encrypted voice calling and real-time messaging directly into the passenger and driver experience. No third-party apps. No shared phone numbers. Just seamless, secure communication at every step of the ride.
< 1s
Call connection time
256-bit
End-to-end encryption
99.97%
Uptime SLA
0
Phone numbers shared
Crystal-Clear VoIP Calls, Fully Anonymised
Passengers and drivers connect instantly through masked VoIP calls — neither party ever sees the other's real phone number. Calls are routed through Golden Monkey's secure infrastructure, logged for safety, and available for replay in dispute resolution.
One-Tap Calling
Initiate a call directly from the active ride screen. No dialling, no app switching.
Number Masking
Real phone numbers are never exposed. All calls route through anonymised proxy numbers.
HD Voice Quality
Adaptive bitrate codec delivers clear audio even on low-bandwidth mobile connections.
Call Logs & Recordings
Every call is timestamped and optionally recorded for safety audits and dispute resolution.
Driver #4821
Toyota Camry · ABC-1234
Ride #GM-7821
I'm 2 minutes away. Look for the white Camry.
Perfect, I'm at the main entrance.
Got it! On my way.
📢 Traffic alert: Avoid 5th Ave — use alternate route.
Dispatch · 2:15 PM
Real-Time Chat Between Passengers, Drivers & Dispatch
A built-in threaded messaging layer keeps all parties in sync — from booking confirmation to drop-off. Dispatchers can broadcast to entire fleets, drivers can update passengers on delays, and support teams can resolve issues without a single phone call.
Threaded Conversations
Each ride or delivery gets its own message thread — clean, contextual, and searchable.
Instant Delivery
Messages are delivered in under 200ms via WebSocket connections on both mobile and web.
Group & Broadcast
Dispatchers can message individual drivers or broadcast to the entire active fleet in one tap.
Smart Notifications
Push, in-app, and SMS fallback notifications ensure no message goes unread.
Seamless Experience
Call and Message — All in One Place
Voice Call
Driver #4821
Toyota Camry · ABC-1234
Messaging
Ride #GM-7821
I'm 2 minutes away. Look for the white Camry.
Perfect, I'm at the main entrance.
Got it! On my way.
📢 Traffic alert: Avoid 5th Ave — use alternate route.
Dispatch · 2:15 PM
Every Surface
Available Across Every App and Portal
Passenger App
Call or message your driver from the booking screen, live tracking view, or post-ride summary.
Driver App
Reach passengers and dispatch instantly. Hands-free voice mode activates automatically while driving.
Dispatch Console
Full fleet messaging, individual driver calls, and broadcast alerts from the web dashboard.
Corporate Portal
Account managers can message drivers assigned to corporate bookings and review communication logs.
Every Conversation is Protected
End-to-End Encryption
All calls and messages are encrypted in transit and at rest using AES-256.
Moderation & Flagging
Automated content moderation flags inappropriate messages for admin review.
Retention Controls
Configure message retention windows to meet your regional data compliance requirements.
Emergency Override
Dispatchers can join any active call or conversation in a safety emergency.
Ready to See It in Action?
Book a demo and we'll walk you through the full communications suite live.
Request a Demo