Data Deletion
How to have your data deleted from Golden Monkey.
If You Messaged a Business on Facebook or Instagram
Messages you send to a business that uses Golden Monkey are deleted automatically after 30 days. To have them deleted sooner:
- Email partner@goldenmonkey.it with the subject "Data deletion".
- Tell us the name of the business you messaged, whether it was on Facebook or Instagram, and roughly when.
- We delete the matching messages within 30 days and email you to confirm.
Deleting the conversation or blocking the business in Messenger or Instagram does not remove our copy, so please email us as above.
If Your Business Connected Facebook, Instagram, Google or QuickBooks
The owner can disconnect any of these from the Golden Monkey staff screens at any time. When you disconnect, we delete the stored sign-in keys straight away and, where the service allows, ask it to cancel them. We keep a record of the connection (your Facebook account ID, the Page and Instagram names, and which staff member connected it). To have that record deleted too, or for anything else, email partner@goldenmonkey.it.
Anything Else
For any other personal information we hold about you, see our Privacy Policy or email partner@goldenmonkey.it. We reply within 30 days.